On 11 October I sent the following email to firstname.lastname@example.org
Other than the auto-response I have not received a reply. Tomorrow (Thu 25 October) will be 2 weeks. I will resend and copy-in HIE.
I am writing to seek reassurances regarding the operation of the snowsports area this coming winter season. I have read a number of press reports, including your press releases, regarding the current physical state of the Funicular infrastructure, and the corresponding impact on uplift capacity.
In May we renewed our Season Passes for our family - 2 adults and a 5yo and a 7yo. I am concerned that a further reduction in uplift capacity at Cairngorm may make the visitor experience so poor that I have, in effect, purchased an un-usable product.
If the Funicular is out of commission, my youngest child will not be able to access the Ptarmigan Bowl where he is likely to do the lion's share of his skiing. We purchased Season Passes for Cairngorm specifically because of the Funicular access to a reliably snow-sure beginner area with a café/shelter nearby.
I am concerned that withdrawal of the Funicular uplift will have a dramatic effect on uplift capacity/visitor experience at Cairngorm Mountain.
I appreciate that safety should always be the number one priority, but I would also like the following questions answered please;
Can you give a scheduled completion date for any remedial works planned?
Is Cairngorm Mountain currently planning to use the Funicular this winter season at all?
I note from your press release dated 11/10/18 that you state:
“A key component of the plan will be the potential to utilise snow making equipment at lower levels, making the mountainside accessible for beginners, and reducing congestion in other high traffic areas.”
– How many Snow Factories do you anticipate installing to guarantee uplift on the Lower Slopes?
If uplift remains restricted come the commencement of the snowsports season, will overall ticket sales be restricted to compensate for lack of uplift capacity? – I note that further Season Ticket sales have already been suspended.
If the Funicular cannot operate, will the Ptarmigan building (cafe/toilets) remain operational?
If Season Ticket holders feel that the service that they have purchased is not being provided, will Cairngorm Mountain refund the cost of the tickets.